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FAQ

Q.  How do I contact you?
A.  You can contact us by email, phone or using the Contact Us form on our website.  Our customer service team is available from 9am to 5pm Monday to Friday.

Q.  Where are you located?
A.  We are an Australian company, based in Sydney.

Q. What currency do you use? 
A.  The prices on our website are shown in Australian dollars and include GST. 

Q. How do I check the status of my order?
A. You can check the status of your order by clicking on the Order Status button of our website.  We will also email you tracking numbers for your order.

Q. How do I view my invoice? 
A. To view your invoice just click Order Status button on our website.  It is available immediately after you confirm your order.

Q. What guarantee do you offer?
A. We offer a 14 day guarantee.  You can return your product and receive an exchange or a store credit.  Our guarantee doesn't cover the cost of returning the product to us.  Refer to the Returns Policy for all the relevant information.

Q. How long does it take to receive my orders?
A.  Australian orders take 5-7 days for delivery, international orders 2-3 weeks.

Q. Are my personal details secure?
A. Yes, we won't rent, sell or otherwise share your data (unless required by law).

Q. What happens if a product is out-of-stock?
A.  If a product is out-of-stock, it won't be able to be purchased from the website.  If you want an item that is out-of-stock, check back again in a few days or contact us and we will advise you when new stock will arrive.

Q. Where do you ship to?
A. At the moment we only ship to Australia, New Zealand, USA, Canada and UK.

Q. What forms of payment do you accept?
A. We accept payment by Visa and Mastercard as well as PayPal.

Q. How is the jewellery packaged?
A. Our products come packaged in beautiful black velvet pouches or jewellery boxes.